RETURN POLICY

DOMESTIC RETURN POLICY

We accept returns and exchanges within 20 days of order date, for unworn and unwashed merchandise with original tags attached.  No returns will be accepted after 20 days. Clients are responsible for return shipping charges.  If there was a mistake on the part of RAQUELALLEGRA.COM, client will be reimbursed shipping charges. Full price items will be refunded to the original payment method, minus any shipping costs involved, within 5 business days of receiving your return. Sale items are eligible for exchange only.


TO MAKE YOUR RETURN

Your shipment will include a return form.  Kindly complete the form and include it in with your return.  We recommend choosing a return method that can be traced, and to keep the tracking information for your records.

Goods must be received back to our warehouse in Los Angeles within 20 days from date of purchase, and be returned unworn and in perfect condition.  We do not accept liability for shipping loss or damage of returned goods.

If you prefer an exchange, e-mail us at sales@raquelallegra.com.  SHIPPING IS FREE ON ALL EXCHANGES.  If the requested item is unavailable, the amount will be returned to your card.  Exchange orders will be shipped out upon receiving your return, and any difference of price will be adjusted to your original payment method.  Tracking confirmation will be emailed once your exchange order ships.


INTERNATIONAL RETURN POLICY

Raquel Allegra has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers including billing, shipping and customer service. All inquiries or to learn more about their return policy should be directed to International Checkout at support@internationalcheckout.com or by visiting their site: https://www.internationalcheckout.com/cs.php