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How Can We Help?

 Our shipping center is open Monday through Friday, and closed on the weekends and all national holidays. We use UPS for all domestic delivery within the United States.

Orders placed between Saturday and Sunday are fulfilled within 48 hours of receipt.

All orders received after midnight PST on Wednesday will be shipped the following Monday.

Shipping cost is calculated at checkout based on the service selected to your shipping address, and final weight of order. We offer free ground shipping, and free returns on all orders.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.

Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages. Please note we cannot ship to a P.O. box address at this time.

Prices displayed on our site are US dollars and exclusive of taxes.  If you are shipping within the United States, sales tax will only be charged on orders shipped to California state.

All sale items are NON REFUNDABLE.

Customers are responsible for duties and taxes for all International Orders. Those fees are calculated by the shipping provider upon arrival at destination.

Once your order is shipped we will notify you with a link that will direct you to updated tracking information.

DOMESTIC RETURN POLICY

To start a return, please CLICK HERE

We accept returns and exchanges within 30 days of order fulfillment, for unworn and unwashed merchandise with original tags attached.  No returns will be accepted after 30 days. Clients are responsible for return shipping charges.  If there was a mistake on the part of RAQUELALLEGRA.COM, client will be reimbursed shipping charges. Full price items will be refunded to the original payment method, minus any shipping costs involved, within 5 business days of receiving your return.Sale items and masks are final sale and not eligible for return. For exchanges on sale items please reach out tosales@raquelallegra.com

INTERNATIONAL RETURN POLICY

For international returns, please reach out to sales@raquelallegra.com

PRIVACY

Raquel Allegra respects your privacy and does not share any client information (including email addresses). Please email contact@raquelallegra.com with further questions about our privacy policy.

SECURITY

Your checkout process and the content saved in your member profile are secure. No payment information can be saved or accessed through our site. Your email address, shipping and billing addresses, and all other information are secured by Shopify

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